Translators.com (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, company name, billing details, and other information you provide when requesting a quote, placing an order, or contacting us.
- Project Materials: Documents, files, or content you submit for translation or localization.
- Usage Information: IP address, browser type, pages visited, and other analytics data collected through cookies or similar technologies.
2. How We Use Your Information
We use your information to:
- Provide translation and localization services
- Prepare quotes, invoices, and project communications
- Deliver completed files and project updates
- Respond to inquiries and provide customer support
- Improve our website and services
- Comply with legal and contractual obligations
3. Confidentiality of Translation Materials
All documents and materials submitted for translation are treated as strictly confidential. We do not share project content with third parties except as necessary to complete the requested services (e.g., assigned translators or editors), all of whom are bound by confidentiality obligations.
4. Sharing of Information
We do not sell or rent your personal information. We may share information only with:
- Trusted service providers who assist in operating our business (e.g., payment processors, hosting providers)
- Legal authorities if required by law or to protect our rights
5. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve functionality and user experience. You may disable cookies through your browser settings, though some features may not function properly.
7. Your Rights and Choices
You may request to:
- Access, correct, or delete your personal information
- Opt out of non-essential communications at any time
To exercise these rights, please contact us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: hello@translators.com
